-No, a member can only be allocated to one centre.

-Please enable the self-registration application function in the HINCare web-portal – members - sign up setting. The name of your NGO will be shown in the list of NGOs under the self-registration application in the mobile app.

- Please check if the Super Admin of the NGO has assigned the “approval right” to the staff concerned. Only assigned staff can do the Self-registration approval. After the Super Admin has assigned the right, the concerned staff need to log out of the web-portal and then re-login to activate the new access right.

-Yes, he /she can log in with his/her staff account, but the system may not be able to retrieve the staff’s full personal profile in the database in such case in matching volunteering work. Therefore, it is advised for each staff to have a membership account (member name and password) for mobile app log in purpose.

- You may click the “District” filter, input the keyword in the search field, then hit “enter” to refine the search. The system will research if the address contains the input keyword.

- The membership number is assigned by the NGO staff during the input in the web-portal. The NGO can use their current membership number system for the input. Once the membership number is input and created in the HINCare system, the membership number is the “individual identity” in the system and cannot be changed. If the membership number is allowed to be changed, the system cannot recognized the member and its activities record.

- Yes, NGO staff may add “Remark” columns in the member profile page of the web portal. These columns will only be seen by the staff. If you want to insert fields / columns of other names, staff can add them in the “Setting – Member profile template” to add staff defined field / columns and set them to be seen by staff only or by both the staff and members themselves.

-Only the must-fill fields marked with * are required. You may skip the other fields. The must-fill fields are for member registration /creation use in the below scenarios : 1. For the NGO to recruit and create new members into the system; 2. For the NGO’s current member to do self-registration through the mobile app. The must-filled fields are catered for the NGOs’ staff’s reference when approving their application. The must-fill fields are basic personal information (name, gender, date of birth, contact information), information other than these are skipped.